Dell CEO Consider Using Google+ Hangouts on Customer Support

Provide support to computer users is not always an easy task. To find a quick solution, we need details of the problem that is happening and not always you can pass this information accurately. Michael Dell, CEO of the company that bears his surname, think that Google + can help in this regard, specifically with the functionality hangouts.

For some reason, Michael Dell became an avid Google+ user and talked to his followers through hangouts in recent days. So he asked in his profile on the possibility of using this business functionality. “What do you think of can not connect video with support teams directly from Dell.com?”

Hangouts on Google+ are collective videoconferences with a limit of 10 people where users can participate, depending on the condition of privacy of the person who initiated the call. Because of this ease of use, the CEO of Dell thinks it can help not only support but also in sales of products.

Most of the more than 300 responses to your post was favorable. But some Google+ users have managed to find potential problems such as the inability to share the computer screen.